Privacy Policy

1. Collection of Personal Data

In the course of your dealings with the Company, we may request that you provide personal data which may include, but is not limited to, your name, identification card/passport number, contact details, email address, payment information, and travel preferences. Such data is collected when you make a booking, register an account, or communicate with our customer service.

2. Purpose of Collection

The personal data collected will be utilized for the following purposes:

• To process, facilitate, and administer your travel and tour bookings.
• To process financial transactions and verify payments.
• To communicate with you regarding your itinerary, schedule changes, or inquiries.
• To comply with regulatory obligations and legal requirements under the laws of Malaysia.
• To improve our services, products, and marketing strategies.

3. Disclosure to Third Parties

Your personal data will be kept confidential; however, we may disclose such data to the following parties when necessary:

• Our authorized third-party service providers, contractors, or agents (e.g., payment gateways, ferry operators, and accommodation providers) engaged to facilitate your travel arrangements.
• Government authorities or regulatory bodies as required by applicable laws.

4. Security and Data Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, accidental loss, or misuse. Your personal data will only be retained for as long as necessary to fulfill the purposes stated herein or to comply with statutory and regulatory requirements.

5. Rights of Access and Correction

Subject to the exceptions under the PDPA, you have the right to request access to and correction of your personal data held by us. You may also withdraw your consent to the processing of your personal data by providing us with a written notice.

6. Contact Information

For any inquiries, requests, or complaints regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at info@jetitokbali.com or via our official contact channels.